We Know That Who Handles Your Rental Property is Big Decision. Rest Assured You're in Good Hands.
Carolina Moves has put together a list of the most frequently asked landlord/owner questions in hopes that we will be able to alleviate some of your initial concerns. Of course, you are welcome to contact us directly to discuss anything at any time.
Unlike many property management companies, we perform all of our showings in person. We strongly believe that having an agent present can make a big difference in quickly securing a tenant. In most cases, your property will be shown by an experienced member of the Carolina Moves staff, in addition we do allow licensed South Carolina Real Estate agents to show properties. We pay them a referral fee (at no additional charge to you) if they find a tenant.
Carolina Moves typically screens and approves tenants based on preset qualifications that we go over with you up front. Our staff is trained in issues such as credit screening, reference checking, income verification and Fair Housing Guidelines and will work to secure a qualified tenant in a timely manner. Our software has very strict parameters for determining credit worthiness. In addition, we check all applicants' rental history, criminal history and eviction history and verify employment and identity along with assessing other factors. We are very careful choosing tenants, as we must interact with them on a daily basis. In other words, it's to both of our advantages to choose carefully!
No, we do not charge any fees until we find a tenant for your unit. However, we do offer housesitting services for unoccupied properties and you can contact us for custom pricing.
Tenants are responsible for all utility charges, unless otherwise agreed upon in advance and in writing. They must also change all billing information to their name and mailing address as of the move-in date stated on the Lease. Tenants are also required to provide us with their account information for verification of transfer. Between tenants, Carolina Moves will put the utilities in our name and bill you on your next statement.
Your property manager will do a rental comparison analysis of similar units in your area. We have access to the local MLS as well as other software tools to assist us in recommending a rental rate. Additionally, you can feel at ease when working with our team of local experts who know the market from first-hand experience with similar rentals in your area. We are very familiar with properties of all sizes. Based on this information and onsite consultation with your Property Manager, we will determine a competitive rental rate for your property.
Owners are contacted for all major repairs. We do not get prior approval on emergency items or minor repairs under $250. Emergency items may cause considerable damage to your property if not addressed immediately, including potentially harming your tenants. You will receive email notification of all repairs in real time and further attempts will be made to communicate emergency repairs whenever possible. Please note, unlike many property management companies, we do not accept kickbacks, referral fees or any other type of compensation from our vendors nor do we have any in house vendors. All of our vendors are third-parties.
We advertise on hundreds of local and national websites. We are also one of the few companies in the area that also advertise in the local Realtors MLS system. Your Property Manager will also make every attempt to find a tenant through the contacts they have developed as well.
You will have real-time access to our advanced property management software, Buildium™, which will give you real time, 24/7 data access as an owner. You can access a variety of reports from the software to meet your accounting needs, including the annual 1099 form.
Tenants can pay rent by either mailing it to, or dropping it off at, our office, taking it directly to our affiliated banks, or paying through our online tenant portal. When rent is received, it is immediately placed in a trust account. At this point, all bills that Carolina Moves is directed to pay are paid. The remaining funds are disbursed to you on the fifteenth day of the month.
We will perform move in and move out inspections prior to move in and following any vacancy. Carolina Moves will also perform periodic inspections annually or every 6 months based on the level of your management package. We are also happy to perform a periodic inspection at any time, with proper notice to the tenant. A minimal additional fee will be applied for any additional inspections. Inspections will include pictures of the entire property, damage and violations reporting and suggested repairs.
We believe that good tenant relations are critical to the smooth management of your property and timely rent collection. We expect our tenants to comply with all rules and lease terms and we handle that expectation in a businesslike fashion. We believe in maintaining a high level of professionalism when dealing with all of our tenants' needs. While we do want to maintain good relationships with all our tenants, it will never be at our owner/client's expense. We work hard to create tenant relationships, so we are best able to smoothly handle raising rental rates or any problems that may occur. While we want to be friendly with our tenants, we understand that this is a business and have no conflict of interest in enforcing rules or rent collections.
Realistically, your property will not be in the exact condition as when you left it. There will be differences due to normal wear and tear. When we live in a home as owner-occupants, we have a special attachment to the home and it shows in the way we clean, repair and maintain the house in general. Although the tenants we select are screened very carefully prior to approval, they may not view the house in the same was as you or I might. In most cases, they clean and maintain the house as they are expected to, however, it may not be to the same standards. In our experience, if owners desire the yard to stay maintained in the condition in which it was left, it would be in their best interest to hire a yard service to come in on a regular basis to maintain it. These standards apply across the board for regularly maintaining equipment as well, such as HVAC units. Routine maintenance can save an owner from future expenses.
All rent payments are due on the 1st of the month with a 5-day grace period. Our collection processing department begins their efforts if rent has not been paid in full by the 6th of the month. All delinquent tenants are notified on the 6th and any necessary late fees begin to appear on their ledger that day. Our team will continue to attempt to collect the debt per SC guidelines. If the tenant hasn't paid in full on the 15th of the month, the eviction process will begin.
An eviction of a tenant is usually the last resort after all other attempts have been made to either collect rent or rectify an untenable situation. There is a $150 fee to process the eviction and this includes all court filing costs and non-lawyer representation if a hearing is required. However, if you choose the Premium Management package, this fee will be included, as well as $500 in additional monies towards any related attorney fees, if applicable.
When a tenant breaks his or her lease before the lease period is over, they are responsible for all expenses incurred to re-lease the property. These expenses include the loss of their security deposit, an additional months rent, and all loss of rent days incurred between tenancies.
When your tenant vacates, we will provide all required accounting of the tenant's security deposit within the time legally allotted. If there are damages, they will be deducted from the security deposit. We are allowed by law to charge the resident's deposit for rent, damages above normal wear and tear, and cleaning. We want you to know that we consider this an important time in the management cycle, and we will protect your interests.
When you hire Carolina Moves, we are available 24 hours a day. There is always a senior staff member on call to quickly address emergencies. And, we have access to vendors who can respond in an emergency, no matter what the hour.
Carolina Moves is happy to continue to use your regularly scheduled vendors such as gardeners or pool services. In most maintenance cases, we encourage you to use vendors that we work frequently with. We have selected vendors that provide low rates and are highly reliable. Many of these vendors have done literally hundreds of work orders for us and understand our systems and policies. For exceptions to this procedure, please contact your Property Manager.
We are proud to announce that clients can now access their financials directly through our website 24/7. Simply login to receive up to the minute account information. You will see your General Ledger, which is updated every day. This way you can keep track on a daily basis of when rents have come in, what bills have been paid, etc. These reports are easy to read, and can be tailored to your specific needs.
You wouldn't drive without car insurance or go without health insurance. Similarly, as a landlord, you must have insurance to protect you from the unexpected. We advise all our property owners to consult directly with their insurance agent to be certain they are carrying adequate insurance for their property needs. We require current proof of insurance to be on record in our office for all properties we manage. We also require Carolina Moves LLC to be named as additionally insured. We inform tenants during the move in process that renter's insurance is required. It is also noted in their lease that the owner's insurance does not cover the tenant's personal belongings or any loss they might have during their tenancy.
YES! We offer multi-property discounts. Please CONTACT US to discuss rates.
It is impossible to predict exactly how long it will take to find qualified tenants for your property. A number of factors are involved: the size, location and overall condition of the property, the asking price relative to that of comparable properties in the neighborhood, and the time of year. However, the market time for renting is generally much shorter than the time required to sell the same property, and landlords can usually expect to have tenants within 1 to 45 days. If a property does not rent within this length of time, it is generally a sign that it is overpriced relative to its size, condition and location. Pricing your property correctly and having your property in the best condition possible are crucial to effective marketing and low vacancies.
Pets and smokers are not protected classes. We work with each owner individually on the possibility of accepting pets. We strongly encourage you to accept pets at your property. If not, you will significantly lower the number of applicants. We have found that properties that do not allow pets often take much longer to rent. We do require a non-refundable pet fee for each pet and this fee goes directly to you for additional wear and tear. You can work with your property manager to establish a pet fee that works for your property. All of our properties are non-smoking properties. Families are a protected class and we do not discriminate based on family structure or size. We are a very fair and professional management company and take pride in our knowledge and practices, abiding by all Federal, State and Local Fair Housing Laws.
We would recommend that owners maintain a $250 reserve fund for any emergency repairs and billings, which may occur between rent collections.
Our software can easily disburse funds based on pre-assigned percentages. We can also send our monthly reports to more than one owner.
Carolina Moves always attempts to improve your bottom line, and one way is to control expenses. For major repairs, such as re-piping or re-roofing, several bids are obtained, and Carolina Moves will get your approval first. However, if there is an emergency, such as a burst water heater, or a routine repair is requested that is under $250, such as a leaking faucet or broken toilet, then Carolina Moves will go ahead with the work and keep you informed. Our third-party vendors are reasonable and reliable. In addition, if it is discovered that a tenant caused the damage, we charge the tenant's ledger for reimbursement for the repair expense. Unlike many property management companies, we do not own or receive kickbacks from our vendors. Our goals are to keep your costs down.
When we say professional property management we mean it! There is no better choice for your investment and peace of mind. Our fantastic pricing is secondary compared to our passion for managing your property. Call 864.475.1234 to sign up with Carolina Moves, TODAY!
If you're not completely satisfied with our service, than you're free to cancel at any time. Just give us a 30 day notice to transition the property and you can cancel without any penalties or fees. Unlike the majority of property management companies that lock you into contracts for long stretches of time, we don`t need to! We are confident that you`ll love the Carolina Moves experience. We look forward to exceeding your expectations!
60 Day Money Back Guarantee
In addition to the ability to cancel, if you are truly unhappy with our service we will issue up to two months of our monthly management fee back to you. We are this confident that we will WOW you with our service. If for some reason we have failed in this task, we would be happy to compensate you for giving us a shot.
Tenant Placement Guarantee
If a tenant that we place doesn't fulfill their rental obligation during the first 9 months of the lease, then we'll place a new tenant free of charge! Note this does not apply to leases with terms that are shorter than 1 year.
Eviction Protection Guarantee
On our Premium Package your we do not charge you any fee for our standard eviction services. In fact, we will pay up to $500 of your legal fees if that becomes necessary.
"I love the flat fee service they provide too instead of a percentage of the rent too which is great when you have a mix of cheaper and more expensive rentals. Carolina Moves was a life changer for me and now I just sit back and collect mailbox money with zero hassles. Also, with the increase in rents Matt was able to achieve, I basically take home the same net income I did before when I managed the properties myself!! Definitely give them a call. You will not be disappointed."
- Zach H.
"Carolina Moves has streamlined the management of my property, saved me money, and customer service has been outstanding. I would highly recommend exploring their services if you currently work with someone else and are looking for cost saving opportunities, or if you're managing your own property(s) and want to enjoy more free time. The team at Carolina Moves is 5-star and getting better every day!"
- Ryan H.
"The hands-down, best property management company in the Upstate. This isn't just one person, although the owner, Matt Foster is extremely hands on and will help answer any question you have. Here is why they rocked our socks: Had a quick work related move and needed to have our house rented. Called the office, talked to several ladies who were extremely knowledgeable and walked us through the process/sent us documents electronically (sped up the process significantly). They scheduled a meeting at our house with Matt. He did a detailed walk-through and sat down/gave us his sage advice. He is detail oriented, passionate, and moves fast! Had our pictures for home taken that day and the same evening our home was listed online. Within 72 hours our home was rented by an extremely well qualified tenant. Thank you Carolina Moves team! "
- Bobby S.
"We just recently relocated to the area and Carolina moves has certainly made this a very pleasant experience for us. Everyone at the company has been extremely helpful and caring. Moving out of state can be very stressful, but thanks to Carolina moves, they eased up alot of that stress for us. Thank you Carolina moves, we are very happy in our home so far. Jennifer Arter even did a Skype showing for us as we relocated from 800 miles away! this made it very convenient and upon arrival it was everything we hoped for and then some."
- Stacie M.
"Great property management company. Elena has continued to be extremely helpful with maintenance issues in my home. They're prompt and do a great job!"
- McClain T.
"AWESOME experience working with Matt Foster. Hassle-free friendly service, knowledgeable and very responsive staff. Definitely recommend to anyone new to renting. These guys made the whole process of getting the home rent ready so easy. We will definitely use them for all our future rentals as well. Thank you for doing such a wonderful job!"